Terms of service

OVERVIEW

This website is operated by Nattie Sleep. Throughout the site, the terms "we", "us", and "our" refer to Nattie Sleep.

Nattie Sleep provides this website, including all information, products, tools and services available through this website, subject to your acceptance of these Terms of Service, together with any policies referenced herein.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service ("Terms"), including any additional policies referenced within these Terms. These Terms apply to all users of the website, including without limitation browsers, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you must not use this website or purchase our products.

Any new features, tools or services added to the website will also be subject to these Terms. We reserve the right to update or modify these Terms at any time by posting changes on this page. Continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your country of residence.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws, including intellectual property laws.

You must not transmit any viruses, malware or other harmful code.

Any breach of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any lawful reason.

Your content (excluding payment information) may be transferred over various networks and adapted to meet technical requirements.

Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell or exploit any part of the Service without our prior written consent.

SECTION 3 – ACCURACY OF INFORMATION

We aim to ensure that the information on this website is accurate and up to date.

However, we do not guarantee that all information is complete, current or error-free.

Information on this website is provided for general guidance only and should not be relied upon as the sole basis for making purchasing decisions.

SECTION 4 – PRODUCTS, PRICING & AVAILABILITY

All product descriptions, pricing and availability are subject to change without notice.

We reserve the right to:

  • discontinue any product;

  • limit quantities available;

  • refuse or cancel orders where permitted by law.

We make every effort to display product colours and images accurately. However, we cannot guarantee that your device will display colours precisely.

SECTION 5 – ORDERS

We reserve the right to refuse, limit or cancel any order at our sole discretion, including orders that appear to be fraudulent, abusive or intended for resale.

If we cancel an order after payment has been received, a full refund will be issued.

You agree to provide accurate and current billing, shipping and contact information.

SECTION 6 – RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy.

Please refer to our Refund Policy for complete details regarding eligibility, procedures and processing times.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services that we neither monitor nor control.

Such tools are provided "as is" without warranties of any kind.

Your use of any third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy or practices of any third-party website.

Accessing third-party websites is entirely at your own risk.

SECTION 9 – USER SUBMISSIONS

If you submit reviews, suggestions, ideas or other content, you grant Nattie Sleep a worldwide, royalty-free licence to use, reproduce, publish and display that content.

You agree that your submissions will not:

  • infringe intellectual property rights;

  • contain unlawful, defamatory or offensive material;

  • contain viruses or malicious software;

  • impersonate another person.

We reserve the right to remove any content at our discretion.

SECTION 10 – PRIVACY

Your personal information is processed in accordance with our Privacy Policy.

Please review our Privacy Policy for further information.

SECTION 11 – ERRORS & OMISSIONS

Occasionally there may be errors relating to pricing, descriptions, promotions or availability.

We reserve the right to correct such errors and cancel affected orders where necessary.

If payment has already been taken, any cancelled order will be fully refunded.

SECTION 12 – PROHIBITED USES

You may not use this website:

  • for unlawful purposes;

  • to violate intellectual property rights;

  • to distribute malware;

  • to transmit spam;

  • to collect personal data unlawfully;

  • to interfere with the security of the website.

Violation of these Terms may result in termination of your access.

SECTION 13 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our products and services are provided "as is" and "as available."

We do not guarantee uninterrupted, secure or error-free operation of the website.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited under UK law.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Nattie Sleep shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website or products.

Nothing in these Terms limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • any liability that cannot legally be excluded under the laws of England and Wales.

SECTION 15 – INDEMNITY

You agree to indemnify and hold harmless Nattie Sleep from claims arising from your breach of these Terms or misuse of the website.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 17 – TERMINATION

These Terms remain in effect until terminated by either you or us.

We may suspend or terminate access to the website immediately if we reasonably believe these Terms have been breached.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy and any other policies published on our website, constitute the entire agreement between you and Nattie Sleep.

SECTION 19 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

SECTION 20 – SMS MARKETING (IF APPLICABLE)

Where you expressly opt in, you may receive SMS notifications relating to your orders, abandoned checkout reminders, promotional offers and review requests.

You may unsubscribe at any time by replying STOP to any SMS message.

Message and data rates may apply depending on your mobile network provider.

Consent to receive marketing messages is not a condition of making a purchase.

SECTION 21 – FRAUD PREVENTION

If we reasonably suspect fraudulent activity or unauthorised use of a payment method, we reserve the right to delay, cancel or refuse an order while appropriate verification is carried out.

If you believe your payment method has been used without your authorisation, please contact us immediately at info@nattiesleep.co.uk.

SECTION 22 – UK CONSUMER RIGHTS

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be available on this page.

Continued use of our website after changes have been published constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT US

If you have any questions regarding these Terms of Service, please contact us:

Nattie Sleep

Email: info@nattiesleep.co.uk