Refund policy

Refund & Returns Policy

At Nattie Sleep, we want you to shop with confidence.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • In its original packaging

  • Accompanied by proof of purchase (such as your order confirmation or receipt)

To start a return, please contact us at info@nattiesleep.co.uk.

If your return is approved, we'll provide instructions on how and where to send your item. Please note that returns sent without first contacting us will not be accepted.

If you have any questions regarding a return, please contact us at info@nattiesleep.co.uk.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us immediately at info@nattiesleep.co.uk so we can assess the issue and arrange an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalised or custom-made products

  • Gift cards

  • Products that have been used where hygiene reasons prevent resale

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase (subject to approval) and place a new order separately.

Your UK Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If your item is faulty, not as described, or unfit for purpose, you may have additional rights under the Consumer Rights Act 2015.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@nattiesleep.co.uk.