Refund policy

Refund & Returns Policy
At Nattie Sleep, we want you to shop with confidence.

100-Night Trial
You have 100 nights from the day your order is delivered to request a return + 1 year guarantee.

Eligibility
To be eligible for a return, your item must be:

  • The physical product you bought on nattiesleep.co.uk
  • In good condition, with no breakage and no missing parts (you can use it during the trial, that is what the trial is for)
  • Accompanied by proof of purchase (order confirmation or receipt)

Free gifts, bonus items, accessories and extended warranties are not eligible for return. Personalised products and gift cards cannot be returned.

How to start a return

  1. Email info@nattiesleep.co.uk within your 100 nights, including your order number.
  2. Wait for our authorisation. We will reply with the return address and instructions. Returns sent without prior authorisation will not be accepted.
  3. Send the item back using a tracked shipping service. Return shipping is paid by the customer; we do not provide prepaid return labels. Keep your tracking number until your refund is complete.

Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, email info@nattiesleep.co.uk within 7 days of delivery with a photo and a short video showing the issue. Depending on the case, we will send a replacement or issue a refund.

Refunds
Once your return arrives, we inspect it within 2–3 business days and email you to confirm whether your refund is approved. Approved refunds are paid to your original payment method within 5–7 business days. Your bank or card provider may need additional time to post the refund. If you have not received it after that, contact us at info@nattiesleep.co.uk.

Exchanges
We do not offer direct exchanges. If you would like a different item, return your original purchase following the steps above and place a new order.

Your UK Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
If your item is faulty, not as described, or unfit for purpose, you may have additional rights under the Consumer Rights Act 2015.